Help center

Care & Troubleshooting

Answers to the most frequent questions about your Polar Plunge equipment: cold plunge, sauna and installation.

Cold plunge

Temperature, filling, filtration, water treatment, winterizing and technical requirements for the cold plunge.

First heat-up, wood care, heater and stones, ventilation and electrical requirements for the sauna.

Floor loads, plant room and how commissioning works.

Care of the stainless tub, temperature control and automatic water treatment for PRO installations.

Write to us describing your situation (model, photo, any error code): we reply quickly.